Pricing
All prices are subject to change and include VAT.
Age Limitations
Please enquire before booking any treatments for under 18’s, all minors must be accompanied by a parent or guardian with consent to be given at time of treatment.
Children
Please make sure children are supervised at all times in and around the treatment room. Louise Attfield will not accept any responsibility for unsupervised children and any damage incurred to the premises or products will be charged to the individual client before they leave.
I would generally advise against bringing children into the treatment room unless it’s for a treatment for the child itself.
Booking Conditions
Pre booking is essential. Please be aware that by making an appointment you agree to these terms and conditions and abide by them.
‘Louise Attfield’ reserves the right to cancel, delay, move or change an appointment/treatment if necessary due to any of the above or below Terms and Conditions.
Cancellations
If you need to cancel your appointment, please endeavour to do so more than 24 hours in advance. Failure to do so will result in full payment of the treatment and a deposit being taken on all future bookings. Illness will be dealt with on a case-to-case circumstance.
Please cancel by ringing me on the contact numbers given.
Refund Policy
Products – I am unable to refund any products purchased in the treatment room due to hygiene reasons. However faulty products shall be returned to the supplier for review.
Services – I am fully qualified and operate on a strictly professional basis – if you are unhappy with any treatment or service carried out please bring it to my immediate attention at the time of the treatment. I do not offer refunds on any treatments but any complaints will be dealt with immediately with an aim to resolve any concerns.
Complaints Procedure
It is my aim to ensure that every client is treated as an individual and comes away delighted with their treatments and experience at ‘Louise Attfield’.
I do however acknowledge there may be occasions where individual expectations may not have been met. In such unfortunate circumstances I will always ensure that I correct any issues at the earliest opportunity.
Client Consultations and Health Conditions / Pregnancy
Pregnant women in the first trimester are unable to have specific treatments – please discuss this with your me at the time of booking. All new clients will be required to complete a client consultation card prior to treatment. Please advise of any injuries, health conditions and allergies you have prior to booking.
I reserve the right to request that all clients update me on any change to their conditions. This may involve re-completion of the card every 6 months.
Patch tests are required for some treatments such as eyebrow and eyelash tinting and lash lift treatments. Some wax patch tests may be requested if a previous allergy has been specified and all new electrolysis clients have to have a free patch test. Patch tests must be undertaken frequently as allergies can develop at any stage even if it’s a regular procedure.